We really hope you love every TINKALINK purchase you make! However, if you decide you wish to return an item, you can do so within 14 days of receipt. Please ensure that it is unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.

Please note items purchased online or from Christmas Fairs & Pop Ups from Monday 30th October 2016 can be returned up until Monday 9th January 2017.

Returns should be sent to the address below and should include your name and order number. Please be aware that the cost of returning the item is the responsibility of the customer, so we suggest you obtain proof of postage in case your return gets lost.

Please return products to: TINKALINK LTD

Unit 1,

17 Wendell Road,

London W12 9RS

If you wish to return a product after the 14 day period, please email info@tinkalink.com

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you consider an item to be faulty please contact us at info@tinkalink.com and we will arrange a replacement. Postage will be refunded for the return of faulty items. If the same item is not available, you are entitled to a full refund.

Under the Consumer Protection (Distance Selling Regulations) 2000, you have the right to cancel your order within seven working days of the date of receiving the goods. To cancel, you must inform us by emailing info@tinkalink.com. Goods should be returned unopened and in their original condition to TINKALINK as soon as possible.

Please be aware that the cost of returning the item is the responsibility of the customer, so we suggest you obtain proof of postage in case your return gets lost.

We accept payment from debit or credit cards – VISA, Mastercard, Maestro and payments made by PayPal.

Once the order has been placed and your payment has been successful, you will receive an email confirmation. In the unlikely event that you did not receive this email, please check your junk and then email us at info@tinkalink.com.

Orders are dispatched as quickly as possible, if you decide you want to amend your order please email info@tinkalink.com and we will try amend where possible.

Under the Consumer Protection (Distance Selling Regulations) 2000, you have the right to cancel your order within seven working days of the date of receiving the goods. To cancel, please inform us by emailing info@tinkalink.com. Goods should be returned in their original state to TINKALINK as soon as possible. Please be aware that the cost of returning the item is the responsibility of the customer, so we suggest you obtain proof of postage in case your return gets lost.

When you place an order you will receive an automated email informing you when it has been dispatched.

Please note Customs and Import duties are chargeable once the order reaches its destination and are the responsibility of the customer to settle. We would advise that you find out what these charges may be before you place your order.

If you are in the UK and have not received your order within 7 working days from the date of ordering, please email customerservices@tinkalink.com within 21 days of the date from which you placed the order. After this period has elapsed, TINKALINK reserves the right to decide whether to send a replacement item(s) to you.

Please see our returns section for more detailed information

Please see our returns section for more detailed information

Postage costs will be refunded if your product is damaged or faulty.

Please click here to see the TINKALINK virtual gift card

If you have forgotten your password, simply click here to change it.

All email newsletters will contain information on how to unsubscribe.

A TINKALINK pack consists of a TPU phone case with a scratch resistant polycarbonate lens, the signature TINKALINK Wishbone logo charm, microfiber cleaning cloth and instructions.

Our protective cases comprise of:

1. A TPU bumper engineered to absorb shocks and safeguard your iPhone from accidental drops.
2. A removable transparent anti abrasion polycarbonate lens
3. Matte, soft touch finish
4. Access to all ports with cut away detailing
5. Raised bevel edges to protect the screen
6. Debossed logo on the side of the case

The measurements of the case are height 113mm, width 70mm and length 140.5mm

Our cases in Frosty White are semi-transparent.

Our cases in Seal Black are matt.

The skins are made of 3M removable vinyl

If the skin is placed directly on the back of an iPhone and then peeled off it will not leave a residue.

The monochrome skins are 0.15mm thick and the glitter skins are 0.30mm thick.

The charms are made of stainless steel

The charms are 1.00 mm thick but there may be a little variance in their thickness

The charms have been designed to be stuck or float within the TINKALINK case.

Simply peel off their adhesive backing to stick down.

The TINKALINK charms will only be able to float if the original adhesive backing is kept and reapplied.

The TINKALINK charms can be applied to any item with a flat surface but TINKALINK cannot accept any liability for charms that become loose or leave a mark.

We reserve the right to modify the Terms and Conditions from time to time without prior notice. Changes will take effect on the site and after such changes have been posted, your continued use of the TINKALINK website will signify your acceptance to be bound by the latest Terms and Conditions.

TINKALINK offers products for sale that are in stock and available for dispatch from our warehouse. If for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published. All prices include VAT and are subject to change without prior notice. We have endeavoured to ensure that the colours of our products appearing on our website are as close to the actual colour of the product. Please be aware that the actual colours you see will depend on your computer monitor, and therefore, we are unable to guarantee the exact colour of the product on delivery.

We accept all major debit and credit cards throughout the WorldPay payment gateway. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to TINKALINK . Payment will be debited as soon as you check out form PayPal or WorldPay . You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to TINKALINK , we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Worldpay, a secure online payment gateway that encrypts your card details in a secure host environment, or PayPal.

To help ensure that your shopping experience is safe, simple, and secure, TINKALINK uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

We aim to dispatch goods within the estimated times via Royal Mail, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to delivery the products within estimated times. TINKALINK are not responsible for any delays caused by destination, customs clearance processes.

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you consider an item to be faulty please contact us at info@tinkalink.com and we will arrange a replacement. Postage will be refunded for the return of faulty items. If the same item is not available, you are entitled to a full refund.

By using the TINKALINK site, you are acknowledging and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. All rights on this website are owned by TINKALINK Limited. The website is for personal and non commercial use only, any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. All the content on the website including illustrations, videos and all graphic design are subject to trademark and copyright and other intellectual property rights held by TINKALINK Ltd.

By posting you agree to be solely responsible for the content of all information you contribute. You also grant to TINKALINK a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but TINKALINK does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email info@tinkalink.com. TINKALINK reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

TINKALINK values their customers and respects their privacy. Any information we collect about you is held with the utmost care and security. TINKALINK Ltd may change this policy from time to time by updating this page.

TINKALINK do not store any of your credit / debit card details.

What information do we collect?

You will be asked to register if you would like to use some of the services and features that we offer on our website. In order to register you will need to provide details including your name, telephone number, home address, email address and age for competitions and newsletters. When a purchase is made on our site, we will also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further.

TINKALINK will not disclose any of your information to any third parties. Your data will enable us to fulfil your order, to notify you about important functionality changes, as well as to improve the website and our services to you.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

All email messages and email newsletters will contain information on how to unsubscribe.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online.

We also use Secure Socket Layer (SSL) technology to protect your data. Click on the padlock at the top of your browser, to find more information on the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in a secure mode.

A cookie is a very small text file which are stored on the device you use when you visit the TINKALINK website. Cookies allow us to help us identify your computer so we can tailor your user experience.