letters

Delivery and refunds

UK STANDARD DELIVERY – FREE

You will receive an automated email confirmation as soon as your order has been processed. Items will be dispatched within 24 hours of the order being placed. Delivery may occasionally take up to 5 working days and there may be a slight delay during exceptionally busy periods such as Christmas.

UK NEXT WORKING DAY DELIVERY – £7.50

Items will be delivered the next working day.

Please be aware that Next working day is only available for orders placed before 3pm Monday – Friday.

INTERNATIONAL DELIVERY

TINKALINK offers a worldwide delivery for any item in store.

Europe and Ireland 7-10 working days – £5.50

Worldwide 8-12 working days £8.50

Please note Customs and Import duties are only chargeable once the order reaches its destination and are the responsibility of the customer to settle.

We would advise that you to enquire what these charges may be before an order is placed.

Once your order has been dispatched you will receive an automated email outlining and confirming your order. Should you wish to get in contact about the status of your order please email customerservices@tinkalink.com

RETURNING GOODS

Items can be returned within 14 days of receipt of goods, should be unopened and in their original condition. Refunds will be made to the credit card with which the payment was originally made. We reserve the right to refuse an exchange or refund if items are non-saleable.

PERSONALISED BRACELETS

Due to the bespoke nature of these products, they cannot be returned or exchanged unless faulty.

Returns should be sent to the address below and should include your name and order number. Please be aware that the cost of returning the item is the responsibility of the customer, so we suggest you obtain proof of postage in case your return gets lost.

Please return products to: TINKALINK LTD
Unit 1,
17 Wendell Road,
London W12 9RS

If you wish to return a product after the 14 day period, please email customerservices@tinkalink.com

FAULTY GOODS

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you consider an item to be faulty please contact us at customerservices@tinkalink.com and we will arrange a replacement. Postage will be refunded for the return of faulty items. If the same item is not available, you are entitled to a full refund.

CANCELLED GOODS

Under the Consumer Protection (Distance Selling Regulations) 2000, you have the right to cancel your order within seven working days of the date of receiving the goods. To cancel, you must inform us by emailing customerservices@tinkalink.com. Goods should be returned unopened and in their original condition to TINKALINK as soon as possible.

Please be aware that the cost of returning the item is the responsibility of the customer, so we suggest you obtain proof of postage in case your return gets lost.